Complaints Redressal
Process for lodging and resolving complaints
Last Updated: November 22, 2025
At Ikashi Fintech Private Limited ("Ikashi"), we are committed to resolving all client complaints promptly, transparently, and in full compliance with SEBI's guidelines.
Our goal is to address and close all complaints within 7 business days.
1. Understanding Complaints
Client complaints may arise due to:
- Lack of clarity or misunderstanding
- Delay in service delivery
- Inadequate explanation
- Perceived shortfall in expected service standards
We treat every complaint seriously and strive for timely resolution.
2. Complaint Resolution Process
1Initial Contact
Clients may raise queries or complaints in writing, verbally, or telephonically.
You may contact our Client Servicing Team at:
2Written Complaint
If you wish to submit a written complaint, you may post your letter to:
Ikashi Fintech Private Limited
Plot No. 108, NYN Arcade,
Lumbini Enclave, Near Euro School,
Gachibowli, Hyderabad – 500032, Telangana, India
3Escalation to Research Analyst / Compliance Team
If you do not receive a response within 10 business days, you may escalate the matter.
A response will be provided within 10 business days of escalation.
4SEBI SCORES
If you are not satisfied with our resolution, you may lodge a complaint on SEBI's official grievance redressal portal:
You may also use the SCORES Mobile App, available on the Google Play Store.
5SMART ODR
If you are not satisfied with the resolution provided by SEBI/SCORES:
Grievance Redressal / Escalation Matrix
If you have a grievance, you can reach out to our Support Team for assistance using the details below.
| Designation | Contact Person | Address | Contact No. | Email ID | Working Hours |
|---|---|---|---|---|---|
| Customer Care | Sagar Dhosewan | Plot No. 108, Lumbini Society, Near Euro School, Gachibowli, Hyderabad, Telangana, 500032 | +91 8484888958 | sagar@finnovationz.com | Mon–Sat, 09:00 AM – 05:00 PM |
| Head of Customer Care | Sagar Dhosewan | Plot No. 108, Lumbini Society, Near Euro School, Gachibowli, Hyderabad, Telangana, 500032 | +91 8484888958 | sagar@finnovationz.com | Mon–Sat, 09:00 AM – 05:00 PM |
| Compliance Officer | Sagar Dhosewan | Plot No. 108, Lumbini Society, Near Euro School, Gachibowli, Hyderabad, Telangana, 500032 | +91 8484888958 | sagar@finnovationz.com | Mon–Sat, 09:00 AM – 05:00 PM |
| CEO | – | – | – | – | – |
| Principal Officer | Yogesh Sharma | Plot No. 108, Lumbini Society, Near Euro School, Gachibowli, Hyderabad, Telangana, 500032 | +91 8652693040 | sagar@finnovationz.com | Mon–Sat, 09:00 AM – 05:00 PM |
The abovementioned details would facilitate complainants to approach the concerned RA before filing a complaint with SEBI.
3. Escalation Process (Summary)
4. Contact for Complaints
Phone
+91 8484888958
Working Hours
Monday to Saturday: 9:00 AM – 6:00 PM (IST)
Address
Ikashi Fintech Private Limited
Plot No. 108, NYN Arcade, Lumbini Enclave,
Near Euro School, Gachibowli,
Hyderabad – 500032, Telangana
Get in touch with us
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